Shipping policy

All orders are shipped from our office and warehouse in Tokyo, Japan.

Standard Shipping

8–10 business days

Most standard shipments are sent via Japan Post Air Small Packet. The exact shipping service may vary depending on the size, weight, and destination of your order.

Delivery times are estimated from the date of shipment and may occasionally be longer due to customs processing, local postal conditions, or other circumstances outside our control.

Orders placed after 10:00 AM Japan Standard Time may require one additional business day for processing. Orders placed after the cutoff on Friday or during weekends and holidays will generally be processed on the next business day.

Expedited Shipping

2–4 business days

Most expedited shipments are sent via EMS (Express Mail Service). The exact shipping service may vary depending on the size, weight, and destination of your order.

Delivery times are estimated from the date of shipment and may occasionally be longer due to customs processing or other circumstances outside our control.

Orders placed after 10:00 AM Japan Standard Time may require one additional business day for processing. Orders placed after the cutoff on Friday or during weekends and holidays will generally be processed on the next business day.

Duties & Taxes

International orders may be subject to import duties, taxes, VAT, customs fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Shipping Confirmation

You will receive a shipping confirmation email with your tracking number once your shipping label has been created. Tracking information may take up to 12 hours to become available or update after the package has been handed over to the carrier.

Lost or Damaged Packages

If your order appears to be lost or arrives damaged, please contact us as soon as possible. We will review the shipment and, when appropriate, work with the carrier to investigate the issue.

Delivery delays caused by the carrier, customs authorities, or circumstances outside our control may require additional time to investigate and resolve.